Effective date: 2026-11-01
Provider: Trina Inc. (주식회사 트리나), Republic of Korea · contact@trina.app
Trina Drive itself is free, open-source software. This policy covers what you pay us for: managed plans (Team, Business) and setup & migration services. Online orders are processed by our reseller and Merchant of Record, Paddle.com.
1. Free trial
Team plans can start with a 14-day free trial after a setup call. Cancel any time during the trial and you will not be charged.
2. 14-day refund window
- Monthly plans: if you are not satisfied, ask within 14 days of your first payment and we refund that payment in full. Later monthly renewals are not refunded, but you can cancel at any time and the service runs until the end of the month you have paid for.
- Annual plans: ask within 14 days of an annual purchase or an annual renewal and we refund the unused part of the year, pro-rata by day. After 14 days, you can still cancel; the service continues until the end of the paid year and will not renew.
- Additional AI-connected people: when you remove people, the change applies from the next billing period. Seat charges added in the last 14 days can be refunded pro-rata on request.
3. Setup & migration services
- Cancel before work starts: full refund.
- Cancel after work has started: we refund the part of the quoted work not yet performed.
- After the work is completed and handed over, the fee is not refundable, but if something we delivered does not work as agreed, tell us within 30 days and we will fix it at no charge, or refund the affected part if we cannot.
4. When we always refund
If we cannot install or operate Trina Drive on your hardware for reasons on our side, or we end the managed service without your breach, we refund the prepaid fees for the period we did not serve, regardless of the 14-day window. Duplicate charges and billing errors are always refunded.
5. How to request a refund
- Online orders (paid through Paddle): request at https://paddle.net (look up your order with the email you used), or email contact@trina.app with your order number and we will process it with Paddle. Refunds go back to the original payment method. Banks usually take 5–10 business days to show it.
- Customers contracted directly by quote (e.g. setup services): email contact@trina.app. We refund to your bank account (or cancel the card payment) within 7 business days of approval and issue an amended electronic tax invoice (수정세금계산서).
6. Your statutory rights
Nothing in this policy limits rights you have under the consumer law that applies to you. Our Services are meant for businesses, but if consumer law gives you a stronger right (for example, a right of withdrawal), that right applies.
Contact
Trina Inc. · contact@trina.app · +82 70-8064-3349